It's best to spot clean all cloth hats with a damp cloth using cold water, or hand-wash in a sink if necessary. We recommend using plant-based soaps because regular detergents can be toxic for our waterways.
Always let your hat dry naturally. If your hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing.
Another option to take out wrinkles on the brim is to place a clean rag or old T-shirt over the wrinkled area then iron the area.
I love this hat. Good protection from the sun, and it collapses flat so I can fit it into my luggage. I took off one star because there were two issues.
One was size. My size is 7 7/8, and according to the Conner size chart 2X fits both 7 3/4 and 7 7/8. This is not really true, it only fits 7 3/4. I could get it on my head but it was uncomfortably tight. I own a hat stretcher and stretched the hat and it fit well after that. The cloth that the hat is made of stretched well, not all hats do well in a stretcher.
The other issue was the chin strap. I needed to have a strap with this hat, because I was going to use it on a boat. I did not like how the chin strap worked on this hat. It was one of those straps that not only goes under your chin, but there is also a loop that goes behind your head - like a military "smokey" hat. I don't like the rear loop, and think it is totally unnecessary. I solved this problem by cutting the strap in half and running the cut ends into the strap holes and then tying a knot in them so they won't pull out.
But after these minor alterations the hat was perfect for me, and I am very pleased.
This is a wonderful hat. The size is just right, and it's waterproof as promised. Some more: Somehow my order got fouled up, and the only way to fix it was for Conner to ship a replacement hat overnight to intercept me at a New York hotel on my way abroad. They quickly and willingly did so, at their expense. Thus, I think their customer service and response is absolutely excellent. If you buy one of their wonderful hats, you're dealing with a family owned, good ethics company. Good on 'em, mate!