<p></p><p>Hi Alexander</p>
<p></p><p>Sorry that the hat is losing its shape for you. Our hat care page actually has instructions for this and its an easy fix. Simply steaming it over a boiling kettle does the trick.</p>
<p></p><p>Here's a link to our video showing this:
<br><br><a href='https://www.youtube.com/watch?v=WrqOVMdgZSA#action=share'>https://www.youtube.com/watch?v=WrqOVMdgZSA#action=share</a></p>
<p></p><p>More hat care instructions can be found here as well:
<br><br><a href='https://connerhats.com/pages/hat-care'>https://connerhats.com/pages/hat-care</a></p>
<p></p><p>If all else fails, you can always return the hat through our returns link here:
<br><br><a href='https://connerhats.returnscenter.com/'>https://connerhats.returnscenter.com/</a></p>
<p></p><p>Return shipping is free (if/when you choose that option in the return link) to our domestic US customers and you get a full refund on the hat once we receive it and process it. </p>
<p></p><p>The best and quickest way to get the same hat that will work out best for you is to place a new order. That way you get your new hat shipped out quickly and you don't have to wait for the refund. In the end it all zero's out. </p>
<p></p><p>Once again, sorry that the hat didn't work out for you.</p>