I measured my head and apparently got it wrong! Ordered the hat in L and it was too big. Tried the sizing foam but this time my head was too small. Ordered knowing about the free return policy, but still had reservations about how smooth that would be when I asked to return it. It couldn't have been easier! Received a postage paid label, put it in the original box, and dropped it on my mail carrier. Hat got back, credit card refunded, and had the new proper sized hat in my hands a week later. Fits perfectly.....
The customer service is absolutely great.
Now to the product. Substantial brim. Great feel to the material. Looks sharp. Now I just have to get it out in the rain. I'm sure it'll be a winner there as well.
To anyone considering a purchase - I say order with confidence!